At MAGISNAT, we want you to have a satisfying shopping experience with us. If you’re not completely happy with your purchase, we’re here to help. Please take a moment to familiarize yourself with our Return and Refunds Policy:
1. Eligibility for Returns:
We accept returns for items that meet the following conditions:
- You must initiate the return within 7 days of the original purchase.
- The item must be in its original condition, unworn, unused, and with all original tags and packaging.
- Items listed as “Discount” are not eligible for return.
2. Initiating a Return:
To begin the return process, please follow these steps:
- Contact our Customer Support team via firstname.lastname@example.org and provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will guide you through the next steps, including providing you with a return authorization and shipping instructions.
3. Shipping the Return:
When returning an item, please consider the following:
- Ensure the item is securely packaged to prevent damage during transit.
- You are responsible for return shipping costs unless the item is defective or there was an error in your order.
Once we receive your return and inspect the item, we will process your refund promptly. Here’s what you should know:
- Refunds will be issued to the original payment method you used during the purchase.
- It may take a few business days for the refund to reflect in your account, depending on your payment provider.
- Shipping costs (if applicable) are non-refundable.
If you’d like to exchange an item, please reach out to our Customer Support team. We will guide you through the exchange process and help ensure you receive the item you desire.
6. Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to arrange for a return, replacement, or refund, as applicable.
7. Contact Us:
If you have any questions or concerns regarding our Return and Refunds Policy, please don’t hesitate to contact our Customer Support team at email@example.com.
Thank you for choosing MAGISNAT. We value your satisfaction and aim to make your shopping experience with us as seamless as possible.